Shipping & Delivery

Shipping

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 48 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

DOMESTIC
  • Arrives within 3-10 days from shipping date depending on where you reside.
  • All orders will include a USPS tracking number. You will receive your tracking information via email once your package has been shipped.
  • Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, contact the United States Postal Service immediately at 1(800) 275-8777.
  • By making a purchase with us, you agree that Lux Lookz will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.
INTERNATIONAL
  • International shipping delivery times may vary between 2-12 weeks depending on your local post office. Unfortunately Lux Lookz is not able to provide a better estimated time of arrival as it is different for every country. 
  • Shipment to Canada usually takes 1-2 weeks to arrive. 
  • All orders will include a USPS tracking number, but please note it is common to see no additional tracking information once your package leaves the US.
  • Please check with your local post office or the customs department for any import duties, local taxes or handling charges that may be applied to your purchase. 
  • Lux Lookz does not determine any foreign duties or local taxes associated with imported packages and will not be held responsible for any of the charges that may occur. 
  • Please keep in mind that once a package leaves our premises, it is no longer under our control. If you experience any problems during shipment please contact your local post office immediately. 
  • By making a purchase with us, you agree that Lux Lookz will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.48